What program(s) have you downloaded? If uploading using a web browser what web browser? Are you attempting to upload to a local network My Cloud or a remote My Cloud? When you say “Windows Explorer” is that Windows File Explorer or Windows Internet Explorer? It would help if you provide more information for we fellow My Cloud users to assist. I have downloaded the My Cloud programs/apps and they will not run… I have tried using Widows Explorer and while that enables me to copy files, it does not copy folders. It is quite possible that I am not s clever as you but if this is all the help you can offer perhaps you shouldn’t bother. I raised the issue because I couldn’t copy folders to My Cloud.
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